Frequently Asked Questions
Got questions about us? Read on below.
What makes Paws and Claws different from companies like Wag and Rover?
How do I know I can trust the cat sitter or dog walker I’m working with?
Am I going to meet my pet sitter before I leave my pet with them?
My pet has special needs/medical issues. How do I make sure they get the extra care they need?
We have lots of experience with medical issues like skin allergies, thyroid issues, diabetes, GI issues, etc. If your pet needs meds and special care for a medical condition, you will have the chance to fill out the dose and frequency on your online account, and we will review the best way to provide treatment at the Meet and Greet. If you are concerned about possible behavior issues while you’re away, you will have the chance to form a plan during your Meet and Greet, and are also encouraged to book a couple “practice” visits with your sitter to make sure all goes smoothly. Please note, we do not work with animals that are known to have aggressively bitten or attacked people or other animals.
How do I get a hold of my cat sitter or dog walker while I’m away?
What if my cat sitter or dog walker gets sick/has an emergency and can’t visit my pet?
Since all your pet’s care details will be stored on your account, this makes it possible for another of our sitters to fill in for your primary sitter if an emergency happens. In these cases, we will notify you of the situation and send another sitter with your consent. For regular, daily dog walking clients, we will assign a backup walker for your dog, who can fill in when your primary walker can’t make it.
How do I request and pay for the service?
You can easily book services on the app, as well as in the client portal! A credit card must be saved on your account in order to book services, and will be automatically charged when payment is due. If you’re happy with your sitter or walker, you can also leave a tip afterwards!
How long are your dog walks and drop-in visits?
I’m ready to sign up with Paws and Claws! How do I get started as a client?
It always starts with a phone call! Book an Intro Call at a time that works for you to review your pet’s needs, and make sure that Paws and Claws is the best option for you. Soon after, you’ll be provided a link to create your online account and download our app.
Book Your Pet Care Today!
If you’re interested in signing up with Paws and Claws, click below to get started. If you’re already signed up, click on Client Portal to book services and manage your account.